About 15 minutes later he came back and had an ocean front king suite for me. I had some words with him and had him talk to the manager. He insisted he had nothing else and only the room is guaranteed and not the view. Upon check-in at 3:00 pm, the front desk staff member, VJAY, told me they are sold out and only have a city view suite. Ocean Casino's website room description says 920 sq ft OCEAN FRONT. I reserved an oceanfront king suite through HYATT since I'm a Globalist and they have a business partnership with hotel. Love the Ocean Casino Resort! Beautiful hotel. I wanted to see the photos of the damage, and a copy of the incident report, to which I have not had any response. This dog is trained, she uses piddle pads, she did not do damage to the room. When I contacted the hotel I was told it was a deep cleaning for the damage done by my dog. Upon checking my account I noticed I was charged $250. I checked out of the hotel and was handed a $62 receipt.

The manager stated if anyone else complains I would be asked to leave, that is a bit discriminatory. I also said she was going with my son to dinner and would be with me and not alone at any time in the room. I had dinner reservations so I went to the front desk and spoke to a manager explaining how the dog is a service animal and she had barked a bit but does not bark consistently. Security had come to tell me another guest complained. Upon my check at around 2pm, the dog, who is of course is an animal regardless of being a trained dog will of course bark in a new environment. I was accompanied by my 4 year old son, my mother and my sons registered service dog, who is a registered service dog. I was a guest at the hotel from Wednesday November 27th - 29th.

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